Refund and Returns Policy | 8K IPTV

Welcome to 8K IPTV. We strive to provide high-quality IPTV services with smooth streaming and reliable support. This Refund and Returns Policy explains our guidelines for refunds, cancellations, and service returns. Please read carefully before making a purchase.

1. Overview

All subscriptions and payments made to 8K IPTV are for digital IPTV services. Once a subscription is activated and login credentials are delivered, the service is considered used and non-refundable, except under limited circumstances described below.

2. Refund Eligibility

Refunds may only be issued under the following conditions:

• The IPTV service failed to work due to a technical issue on our side and could not be resolved by support within 48 hours.

• Payment was accidentally duplicated or charged twice for the same account.

• The subscription was never activated after payment due to a system error.

Refund requests that do not meet these conditions (e.g., personal preference, internet issues, device incompatibility) will not qualify for reimbursement.

3. Non-Refundable Cases

We do not provide refunds in the following cases:

• Poor internet speed or unstable connection on the user’s end.

• Incompatible devices or unsupported third-party apps.

• Change of mind after service activation.

• Account suspension due to violation of our Terms & Conditions.

• Failure to follow setup instructions provided by support.

4. Trial & Test Accounts

If you’re unsure about your device compatibility or streaming quality, we recommend requesting a free or low-cost trial (if available) before purchasing a full subscription. Trials help ensure your setup works with 8K IPTV.

5. Refund Request Procedure

To request a refund:

1. Contact our support team at support@iptvhakuna.net within 48 hours of purchase.

2. Include your username, order ID, and reason for the refund.

3. Our team will investigate and respond within 2–3 business days.

4. Approved refunds will be processed to your original payment method within 5–10 business days.

6. Cancellations

• Subscriptions can be canceled anytime before renewal to avoid automatic billing.

• Once a billing cycle has started, it cannot be partially refunded.

• Users are responsible for managing their renewal preferences.

7. Service Replacement or Adjustment

Instead of a refund, 8K IPTV may offer:

• Additional service time to compensate for outages.

• Replacement account access if your subscription is not functioning properly.

• Technical assistance to resolve playback or connection issues.

8. Contact Us

For refund or return inquiries, please reach out to:

📧 Email: support@iptvhakuna.net
🌐 Website: www.8kiptv.net

📞 Customer Support: +31 685 060 137

Our team is available 24/7 to assist with account or service-related issues.

9. Policy Updates

8K IPTV reserves the right to modify or update this Refund and Returns Policy at any time without prior notice. Changes will take effect immediately upon posting on our website.